ECOCERT BADGE
Stands for strict quality control, sustainable production, and truly natural ingredients. From raw materials to finished product, every detail is monitored according to the highest organic standards.
Frequently Asked Questions
I didn't receive a confirmation email. What should I do?
You may not have received a confirmation email. In that case, please contact our customer service.
Are the products suitable for every skin type?
Our formulas are designed for every skin type. Not sure? We're happy to help with personalized advice.
What is the delivery time?
We strive to process orders quickly. Orders placed on weekdays before 6:00 PM will be processed the same day. Delivery time is typically 4–6 business days, depending on the destination and any carrier delays.
Can I cancel or change my order?
We process orders immediately upon receipt. Therefore, cancellations or changes are unfortunately no longer possible. For urgent questions, please feel free to contact our customer service.
Can I track my order?
Yes, we ship all items with tracking. You can follow your order via the status page. You will receive the link by email once your order has been shipped. It may sometimes take a little while before the tracking status becomes available.
Are the products completely vegan and not tested on animals?
Yes, all our products are vegan and cruelty-free. We only use ingredients that haven't been tested on animals.
My product arrived damaged, what now?
That's unfortunate! Please send us an email with photos of the product and your order number, and we'll make sure you get help quickly.