Privacy Policy

Privacy Policy – FEA SKINCARE

Version 2.0 | Last updated: January 23, 2026

Welcome to FEA SKINCARE. We value your privacy and the protection of your personal data. This policy explains clearly what data we collect, how we use it, and what rights you have — including specific rights under US state privacy laws.

1. Who processes your data?

FEA SKINCARE is responsible for processing your personal data. We are not responsible for the privacy policies of external websites.

Privacy contact:
Name: FEA SKINCARE
Email: contact@feaskincare.info

2. What data do we collect?

Data you provide yourself:

  • Name, address, email address, telephone number
  • Payment and invoice information
  • Any other information you voluntarily provide

Data collected automatically:

  • IP address, browser type, device information
  • Pages visited, time spent on site, referral source
  • Purchase history and browsing behavior on our website

Sensitive data: We do not intentionally collect sensitive personal information such as health or medical data. If you voluntarily share skin condition information (e.g., skin type or concerns), this is used solely to improve product recommendations.

Cookies and tracking: We use cookies and similar technologies to understand website usage and improve our services. You may opt out of non-essential cookies at any time via our cookie banner or Cookie Statement.

3. Why do we collect your data?

We process data for the following purposes:

  • Execution of orders and contracts
  • Customer service and support
  • Marketing and promotions (only after consent)
  • Optimization of website and services
  • Fraud prevention and security
  • Compliance with legal obligations

Legal basis: Data is processed on the basis of contract performance, consent, or legitimate interest (GDPR, Article 6).

4. Sharing data with third parties

We only share data when necessary or legally required. Categories of recipients include:

  • Delivery and fulfillment partners
  • Payment processors
  • Review and rating systems (e.g., Judge.me)
  • Marketing platforms (e.g., Meta, TikTok — only after your consent)
  • IT and hosting providers

We do not sell your personal information. We do not share your personal information with third parties for their own direct marketing purposes without your explicit consent. All third-party service providers are contractually bound to process your data securely and only for the purposes we specify.

5. Targeted advertising

We may use your data for targeted advertising via platforms such as Meta (Facebook/Instagram) and TikTok. This involves sharing certain data (such as email address or browsing behavior) with these platforms to show you relevant ads.

You can opt out of targeted advertising at any time by:

  • Adjusting your preferences via our cookie banner
  • Visiting YourAdChoices or NAI Opt-Out
  • Enabling Global Privacy Control (GPC) in your browser — we honor GPC signals as a valid opt-out of data sharing for advertising purposes

6. Data transfer outside the EU/EEA

FEA SKINCARE sells to customers in the United States. Data may be processed by our service providers in the US or other countries outside the EU/EEA. In such cases, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission, in accordance with the GDPR.

7. How long do we retain your data?

Data type Retention period
Order data Maximum 7 years (tax purposes)
Marketing data Until you withdraw consent
Communication data Maximum 3 years after last contact
Analytics and cookies Maximum 13 months

8. Your rights (EU/EEA customers)

Under the GDPR, you have the right to:

  • Know what data we hold about you
  • Correct or supplement inaccurate data
  • Have your data deleted (right to erasure)
  • Temporarily restrict processing
  • Receive your data in a portable format
  • Object to processing for marketing or other purposes
  • Withdraw consent at any time

Contact: contact@feaskincare.info
We will respond to your request within 30 days.

9. Your rights – US customers

We recognize and respect the privacy rights granted by US state laws. Depending on the state you reside in, you may have the following rights:

California (CCPA/CPRA)

If you are a California resident, you have the right to:

  • Know what personal information we have collected about you, including categories and specific pieces of data
  • Delete your personal information (subject to certain exceptions)
  • Correct inaccurate personal information
  • Opt out of the sale or sharing of your personal information for cross-context behavioral advertising
  • Limit the use of sensitive personal information
  • Non-discrimination — we will not discriminate against you for exercising your privacy rights

Do Not Sell or Share My Personal Information: We do not sell your data. If you wish to opt out of data sharing for targeted advertising purposes, please email us at contact@feaskincare.info or use our cookie preference center.

Shine the Light (CA Civil Code Section 1798.83): California residents may request once per year a list of third parties to whom we have disclosed personal information for direct marketing purposes. Contact us at contact@feaskincare.info.

Virginia, Colorado, Connecticut, Texas, Nebraska and other states

Residents of these states have similar rights including:

  • Access, correction, and deletion of personal data
  • Opt-out of targeted advertising and profiling
  • Appeal rights if we deny a request

To exercise any of these rights, contact us at contact@feaskincare.info. We will respond within 45 days (extendable by an additional 45 days if necessary).

10. Data security

We take appropriate technical and organizational measures to protect your personal data against loss, misuse, or unauthorized access. These measures include encryption, access controls, and regular security assessments.

In the event of a data breach that affects your rights and freedoms, we will notify you and the relevant authorities as required by applicable law.

11. Marketing and communications

Marketing emails are only sent if you have given your consent. You can withdraw your consent at any time via the unsubscribe link in our emails or by contacting us at contact@feaskincare.info.

CAN-SPAM Act (US customers): We comply with the CAN-SPAM Act. Every marketing email includes a clear identification as an advertisement, our valid physical mailing address, and a clear and easy unsubscribe mechanism.

12. Children's privacy

Our website and products are not directed to children under the age of 13 (or under 16 for EU residents). We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately at contact@feaskincare.info so we can delete it promptly. This is in compliance with the Children's Online Privacy Protection Act (COPPA).

13. Changes to this policy

We may update this privacy policy in response to changes in our services or applicable legislation. We will notify you of significant changes via email or a prominent notice on our website. Please consult this page regularly for the most up-to-date version.

This policy is reviewed and updated at least once per year.

FEA SKINCARE  |  contact@feaskincare.info  |  feaskincare.com

At FEA SKINCARE, it's important to us that you're always well-informed about significant events related to your order. Returns and Cancellations When we receive your return, you'll receive a confirmation from us via email. In this email, we'll explain how your refund will be processed. Changes to Your Order or Contract If anything changes about your order or subscription that is legally required to be communicated to you, we will personally reach out to you via email. Product Recalls In the event of a product recall, we will contact all customers who have ordered the affected product and provide you with the necessary instructions. These communications are legally required and will be sent to you personally. They are not published on our website by default, but you can trust that you will always be informed in a timely manner.