ECOCERT BADGE
Stands for strict quality control, sustainable production, and truly natural ingredients. From raw material to final product, every detail is checked according to the highest organic standards.
FAQ
I haven't received a confirmation email. What should I do?
It can happen that you haven't received a confirmation email. In that case, please contact our customer service.
Are the products suitable for all skin types?
Our formulas are developed for all skin types. Not sure? We're happy to help you with personalized advice.
What is the delivery time?
We strive for fast order processing. Orders placed on business days before 6:00 PM are processed the same day. Delivery typically takes 4–5 business days, depending on the destination and any carrier delays.
Can I cancel or modify my order?
We process orders immediately upon receipt. Therefore, canceling or modifying an order is unfortunately no longer possible. For urgent questions, please don't hesitate to contact our customer service.
Can I track my order?
Yes, we ship all items with tracking. You can follow your order via the status page. You will receive the link by email once your order has been shipped. It may sometimes take a little while before the tracking status becomes available.
Are the products fully vegan and not tested on animals?
Yes, all our products are vegan and cruelty-free. We exclusively use ingredients that have not been tested on animals.
My product arrived damaged, what now?
That's unfortunate! Send us an email with photos of the product and your order number, and we'll make sure you're helped quickly.